Return and Refund Policy

Thank you for shopping with ZDEEN. We want you to be completely satisfied with your purchase. However, if for any reason you are not happy with your order, we are here to assist you. Below is our detailed Return and Refund Policy that outlines the steps for returning an item, the eligibility criteria, and the process for receiving a refund.

Return Policy

At ZDEEN, we accept returns under the following conditions

  • Eligibility for Returns: The item must be in its original condition – unworn, unwashed, and with all original tags still attached.
    The return must be made within 7 days from the date you received your order.
    The item should be returned in its original packaging, if possible, to ensure it reaches us in the best condition.
    Some products, such as sale items or personalized/customized clothing, are non-returnable unless they are defective or damaged.
  • How to Return an Item: To initiate a return, please contact our customer service team at [Email:admin@zdeen.com Phone:01317406106] within 3 days of receiving your order.
    Provide your order number, a brief description of the item you wish to return, and the reason for the return (e.g., wrong size, defective, or not satisfied with the product).We will guide you through the return process, including providing the return address and any additional instructions.
  • Return Shipping: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
    For your protection, we recommend using a reliable and trackable shipping method for returns. We are not responsible for lost or damaged return packages.

Refund Policy

Once we receive and inspect your returned item, we will process your refund. Here’s how the refund process works

  • Eligibility for Refunds: Refunds are provided for eligible items that meet our return criteria (unworn, unwashed, and with tags attached).
    Refunds will be issued to the original payment method used during checkout. If the original payment method is no longer available, we will issue the refund via store credit.
  • Refund Timeline: Once we receive your return, please allow 3-7 business days for us to process the refund. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
  • Partial Refunds: If only part of your order is returned, we will issue a refund for the returned items minus any applicable shipping charges. If the original order had any discounts or promotional offers, the refund amount will be adjusted accordingly.

Non-Refundable Items

We do not offer refunds for sale items, gift cards, or personalized/customized products unless they are defective.
If an item is returned outside of the 7-day return window, or if it does not meet the conditions of our return policy, we reserve the right to refuse a refund. Damaged or Defective Items
We make every effort to ensure that your items are packaged and shipped in excellent condition. However, if you receive a damaged or defective product, we will gladly offer a replacement or refund. To qualify for a replacement or refund for a damaged or defective item,

please: Contact our customer service team within 3 days of receiving your order.
Provide a description of the issue and include clear photographs of the damage or defect. We will guide you on how to return the damaged item and arrange for a refund or replacement.

Exchange Policy

At ZDEEN, we currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the correct item.

How to Contact Us for Returns or Refunds

If you have any questions or need assistance with your return or refund, please don’t hesitate to contact our customer service team. We are here to help!
Email: admin@zdeen.com
Phone: 09697676106
Address: National University-1704 Gazipur Sadar, Gazipur City Corporation, Gazipur
We aim to resolve all return and refund inquiries as quickly as possible to ensure your satisfaction.

Final Thoughts

We truly value your trust in ZDEEN, and our goal is to provide you with high-quality products and an excellent shopping experience. If you are ever dissatisfied with a product or service, please reach out to us, and we will do our best to make things right.